Terms and Conditions

This web site is owned and operated by BAHA Accessories UK. If you have any suggestions or comments or if you need to contact us, please use the Contact Us link on the top menu on the website or use the details below.

Our Contact details:

BAHA Accessories UK
38 Fieldfare Way
Bacup
Lancashire
OL13 9PP

Phone: (+44) 07352 165770

Email: sales@bahaaccessoriesuk.com

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. All prices are in pounds sterling (GBP). If you are shopping from outside the UK or using a non UK credit card your card company will convert the transaction to your own currency.

If you have made a mistake in your order and cannot correct it in the shopping cart, please contact us within 24 hrs of placing the order on (+44) 07352 165770 and we will try to correct the mistake. Please note we try to dispatch orders on the same day that we receive them (or next business day for orders after 1pm on Saturday and Sunday). This means we may have already shipped your order when you contact us and are therefore unable to correct the order. In this case you will need to follow our returns policy.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Special offers and coupon codes may be made available from time to time on the website, in adverts and via our newsletter. All special offers and coupon codes have a limited period in which they can be used/redeemed. It may be necessary, and we reserve the right to withdraw offers ahead of the advertised end date.

For the avoidance of doubt; we reserve the right to cancel the contract between us if; we have been notified by our payment provider of issues in processing your payment; we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area; or one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

UK DELIVERY RATES:

We use Royal Mail to ship all orders. When you place an order you will be given a choice of whether you want your order to be sent 1st or 2nd class.

Headbands / Button Connectors / Safety Lines / Toy BAHA & Toy Ponto

1st Class: £3.30 
2nd Class: £2.50

All Hats & Hearing Aid Accessories

1st Class: £5.50
2nd Class: £4.50

PREMIUM INTERNATIONAL (FULLY TRACKED) RATES:

Headbands / Button Connectors / Safety Lines / Toy BAHA & Toy Ponto

Europe: £11.90
USA: £18.50 (We now have to pay Custom Fees in advance when shipping to the USA so we charge an additional £5 to cover these costs)
Rest of the World: £13.50

All Hats & Hearing Aid Accessories                                           

Europe: £15.20
USA: £21.90 (We now have to pay Custom Fees in advance when shipping to the USA so we charge an additional £5 to cover these costs) 
Rest of the World: £16.90

Postage for orders overseas is charged at the rates set out above. If for any reason the shipping costs are significantly above normal overseas postage rates (see rates by destinations below) we will send you an email to advise you on actual postage. In this case we will only proceed with the order when you confirm that the amended amount is acceptable.

If you are ordering from outside the UK your credit card company will convert the transaction to your own currency at the time the order is processed and the exchange rate will be shown on your credit card statement

International orders can be sent using a standard (non-tracked) service or a premium (fully tracked) service. You can choose the type of service when you complete the order.

Please note our standard international does not allow tracking of parcels once they have left the UK. We cannot take responsibility for their delivery and we cannot accept any claim against loss from an overseas delivery address. The premium service does not have this limitation.

Overseas Destinations to which we will accept online orders:

Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, Sweden.

Rest of the World: Everywhere not listed above.

We aim to process orders as quickly as possible, usually within 1-2 working days. We will send you an email letting you know when your order has been dispatched

You should inform us within five working days of expected delivery date if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 45 days of the date on which you ordered the goods.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Our standard international shipping does not allow tracking of parcels once they have left the UK. We cannot take responsibility for their delivery and we cannot accept any claim against loss from an overseas delivery address. We are able to provide premium shipping using an international courier service and provide you with a tracking number. This increases the shipping cost. Please indicate in the special delivery instructions field during checkout if you want to use this additional service.

If your item is not in stock, we will try to back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait. Back order items generally take 4 weeks to arrive from the date of your order.

If you are unhappy with your purchase you can return an item to us. Please contact us within 14 days of delivery. Within the European Union, customers have the right to withdraw from the purchase of an item within seven working days beginning the day after the date that the item is delivered. It must be in its original condition and returned to us at our address shown above. Please call us or email us for a Returns Number. We recommend that you receive a proof of posting and send it by recorded delivery. We can only process the refund monies once we receive the goods back at our shop. Please note that we can only offer refunds on orders returned in the original packaging. We will issue a full refund less any discount that was applied to the item. Please also note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective and therefore postage and packaging charges are refundable. This does not affect your statutory rights.

If you wish to cancel your order please contact us on (+44) 07352165770 within 24 hrs of placing the order. Please note we try to dispatch orders on the same day that we receive them (or next business day for orders after 1pm on Saturday and Sunday). This means we may have already shipped your order when you contact us and are therefore unable to cancel the order. In this case you will need to follow our returns policy (above).